Features

Everything your hotel needs.
Nothing it doesn't.

A complete AI concierge platform — voice, text, 20+ languages, smart ticketing, real-time dashboard. One system, zero complexity.

AI Concierge

Voice-first AI that truly listens

Guests speak naturally in their language. HelloStay converts speech to text, understands the intent, responds with accurate information, and speaks the answer back — all in under 3 seconds.

  • ✓ Real-time speech-to-text in 20+ languages
  • ✓ AI understands context: room number, previous requests, hotel knowledge
  • ✓ Text-to-speech replies — guests hear the answer in their language
  • ✓ Rich responses: menus with prices, booking confirmations, directions
  • ✓ Powered by Claude AI — natural, accurate, never robotic
See how it works →
H
The Grand Palace Hotel
● Online · Room 912
Welcome! 🏨 I'm your AI concierge. How can I help?
2:30 PM · 🔊
🎤 Voice · 中文
房间服务菜单是什么？
2:31 PM
当然可以！ 🍽️ 这是客房服务菜单：
🍽️ Room Service
泰式炒河粉฿380
和牛汉堡฿580
凯撒沙拉฿320
2:31 PM · 🔊
Type a message...
🎤
Languages

20+ languages, zero language barriers

Chinese guests order room service in Mandarin. Japanese guests book a spa in Japanese. Russian guests ask about the pool in Russian. Your Thai staff reads everything translated in real time.

  • ✓ Auto-detects guest language from first message
  • ✓ AI responds in the guest's language automatically
  • ✓ Staff dashboard translates everything to their preferred language
  • ✓ Supports Chinese, Japanese, Korean, Thai, Russian, Arabic, Hindi, and 15+ more
  • ✓ Voice support — guests speak, AI listens and responds in their language
Supported Languages
🇨🇳
Chinese
中文
🇯🇵
Japanese
日本語
🇰🇷
Korean
한국어
🇹🇭
Thai
ไทย
🇷🇺
Russian
Русский
🇸🇦
Arabic
العربية
🇮🇳
Hindi
हिन्दी
🇫🇷
French
Français
🇩🇪
German
Deutsch
🇪🇸
Spanish
Español
🇮🇹
Italian
Italiano
🇬🇧
English
English

+ Portuguese, Vietnamese, Indonesian, Turkish, Polish, Dutch, Swedish…

Staff Dashboard

Your team sees everything. Controls everything.

A clean, real-time dashboard that gives your staff full visibility over guest conversations, requests, and tickets — across all languages, all rooms, all departments.

  • ✓ Real-time conversation feed across all rooms
  • ✓ Automatic translation — staff reads everything in their language
  • ✓ One-click human takeover for complex requests
  • ✓ Guest intent detection: room service, spa, transport, complaints
  • ✓ Analytics: response times, top requests, language distribution
Staff Dashboard — Live
12
Active Chats
3
Open Tickets
<3s
Avg Response
87%
Auto-Resolved
912
Room 912
Spa booking confirmed — Aromatherapy 4:00 PM
🇯🇵AINow
305
Room 305
Room service: Wagyu Burger, ETA 30 min
🇨🇳AI2m
1401
Room 1401
AC not working — maintenance ticket #47
🇷🇺HUMAN5m
Tickets & Routing

Every request tracked. Nothing falls through.

When a guest asks for room service, reports a broken AC, or books a spa treatment, the AI automatically creates a ticket and routes it to the right department — with priority, context, and suggested responses.

  • ✓ Auto-created from guest conversations — no manual entry
  • ✓ Smart routing: housekeeping, F&B, maintenance, spa, reception
  • ✓ Priority levels: urgent, high, normal — auto-assigned by AI
  • ✓ AI-generated suggested responses for staff
  • ✓ Deduplication: similar requests merge into one ticket
Tickets — Open
⚠️ AC Not Working — Room 1401Maintenance
Guest reports AC stopped working. Room temperature rising. Requests urgent fix.
Room 1401 · 🇷🇺 Russian · 5 min agoUrgent
🍔 Room Service — Room 305F&B
Wagyu Burger x1 — Room 305. Guest requested no onions. Charge to room.
Room 305 · 🇨🇳 Chinese · 8 min agoIn Progress
💆 Spa Booking — Room 912Spa
Aromatherapy 90min at 4:00 PM. Guest confirmed. ฿3,500.
Room 912 · 🇯🇵 Japanese · 12 min agoResolved
Guest Access

QR code → instant web app. No download.

Each room gets a unique QR code. Guests scan it with their phone camera, enter the daily security code, and they're chatting with your AI concierge. No app store, no account creation, no friction.

  • ✓ Unique QR code per room, auto-generated
  • ✓ Progressive Web App — works offline, add to home screen
  • ✓ Daily rotating codes for security (displayed at front desk)
  • ✓ Works on any smartphone — iPhone, Android, any browser
  • ✓ Guests can install as home screen icon for native-app feel
QR Codes — The Grand Palace Hotel
Room 301
Superior
Room 912
Deluxe
Room 1501
Presidential
Lobby
Common Area
Pool Bar
Common Area
Restaurant
Common Area
Notifications

Keep guests informed, automatically

Push notifications sent directly to the guest's phone — no app download required. Taxi updates, room service delivery, spa reminders — guests always know what's happening.

  • ✓ Web push notifications — works without app install
  • ✓ Automated: order updates, booking confirmations, reminders
  • ✓ Staff can send manual notifications per room or broadcast
  • ✓ Translated into the guest's language automatically
🚕
Your taxi has arrived
White Toyota Camry waiting at the main lobby entrance.
Just now
🍔
Room service is on the way
Wagyu Burger for Room 305. Estimated delivery: 5 minutes.
2 min ago
💆
Spa reminder
Your Aromatherapy session starts in 30 minutes. 6th floor, Serenity Spa.
28 min ago
✅
Late checkout approved
Your checkout has been extended to 2:00 PM. Enjoy your morning!
1h ago
And More

Built for real hotel operations

🔄

Human Takeover

AI handles 85%+ of requests. Staff takes over with one click when the human touch matters. Seamless handoff, guest never notices.

📊

Analytics & Insights

Conversation trends, language distribution, top requests, response times, ticket resolution rates. Data-driven hospitality.

🔒

Daily Security Codes

Rotating access codes prevent unauthorized use. Only current hotel guests can access the concierge. Codes displayed at reception.

⚙️

AI-Guided Setup

No forms to fill. Our AI interviews you about your hotel and configures everything in 15 minutes. Upload menus and it extracts the data.

🏢

Multi-Property

Manage multiple hotels from one account. Each property has its own AI, dashboard, QR codes, and configuration. Shared analytics.

🎨

Custom Branding

Custom bot name, personality, and tone. Your AI concierge sounds like your hotel — professional, friendly, or luxury.

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