/* ============================================================
   Tickets V3 — Dark Theme (scoped to .tickets-v3)
   ============================================================ */

.tickets-v3 {
  --tv3-bg-primary: #0a0a0b;
  --tv3-bg-secondary: #111114;
  --tv3-bg-tertiary: #1a1a1f;
  --tv3-bg-elevated: #222228;
  --tv3-bg-card: #16161a;
  --tv3-border: #2a2a32;
  --tv3-border-light: #3a3a45;
  --tv3-text-primary: #f5f5f7;
  --tv3-text-secondary: #a1a1aa;
  --tv3-text-muted: #6b6b76;
  --tv3-accent: #10b981;
  --tv3-accent-hover: #34d399;
  --tv3-accent-muted: rgba(16, 185, 129, 0.15);
  --tv3-accent-soft: rgba(16, 185, 129, 0.08);
  --tv3-warning: #f59e0b;
  --tv3-warning-muted: rgba(245, 158, 11, 0.15);
  --tv3-danger: #ef4444;
  --tv3-danger-muted: rgba(239, 68, 68, 0.15);
  --tv3-info: #3b82f6;
  --tv3-info-muted: rgba(59, 130, 246, 0.15);
  --tv3-purple: #a855f7;
  --tv3-purple-muted: rgba(168, 85, 247, 0.15);
  --tv3-font-mono: 'JetBrains Mono', 'SF Mono', monospace;
}

/* Override layout header & content for dark theme */
.tickets-v3 .header {
  background: var(--tv3-bg-secondary);
  border-bottom-color: var(--tv3-border);
  color: var(--tv3-text-primary);
}
.tickets-v3 .header-title { color: var(--tv3-text-primary); }
.tickets-v3 .page-content {
  background: var(--tv3-bg-primary);
  padding: 0 !important;
  overflow: hidden;
}

/* ── 3-Column Layout ── */
.tv3-app {
  display: grid;
  grid-template-columns: 280px 1fr 300px;
  height: calc(100vh - var(--header-h));
  overflow: hidden;
}

/* ============================================================
   LEFT: Ticket List
   ============================================================ */
.tv3-list {
  background: var(--tv3-bg-secondary);
  border-right: 1px solid var(--tv3-border);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.tv3-list-header {
  padding: 20px 16px 16px;
  border-bottom: 1px solid var(--tv3-border);
}

.tv3-logo {
  font-size: 20px;
  font-weight: 700;
  color: var(--tv3-text-primary);
  margin-bottom: 20px;
}
.tv3-logo span { color: var(--tv3-accent); }

.tv3-stats-row {
  display: flex;
  gap: 10px;
  margin-bottom: 16px;
}

.tv3-stat-box {
  flex: 1;
  background: var(--tv3-bg-tertiary);
  border-radius: 10px;
  padding: 10px;
  text-align: center;
}

.tv3-stat-value {
  font-size: 22px;
  font-weight: 700;
  font-family: var(--tv3-font-mono);
  color: var(--tv3-text-primary);
  line-height: 1;
}
.tv3-stat-value.green { color: var(--tv3-accent); }
.tv3-stat-value.orange { color: var(--tv3-warning); }
.tv3-stat-value.red { color: var(--tv3-danger); }

.tv3-stat-label {
  font-size: 10px;
  color: var(--tv3-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-top: 3px;
}

.tv3-dept-tabs {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

.tv3-dept-chip {
  padding: 5px 10px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 500;
  background: var(--tv3-bg-tertiary);
  color: var(--tv3-text-secondary);
  cursor: pointer;
  transition: all 0.15s ease;
  display: flex;
  align-items: center;
  gap: 5px;
  border: none;
  font-family: inherit;
}
.tv3-dept-chip:hover {
  background: var(--tv3-bg-elevated);
  color: var(--tv3-text-primary);
}
.tv3-dept-chip.active {
  background: var(--tv3-text-primary);
  color: var(--tv3-bg-primary);
}

.tv3-dept-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  flex-shrink: 0;
}

.tv3-tickets-scroll {
  flex: 1;
  overflow-y: auto;
  padding: 8px;
}

.tv3-ticket-card {
  padding: 14px;
  border-radius: 12px;
  cursor: pointer;
  transition: all 0.15s ease;
  margin-bottom: 6px;
  border: 1px solid transparent;
  background: var(--tv3-bg-card);
}
.tv3-ticket-card:hover {
  background: var(--tv3-bg-tertiary);
  border-color: var(--tv3-border);
}
.tv3-ticket-card.active {
  background: var(--tv3-accent-soft);
  border-color: var(--tv3-accent);
}

.tv3-ticket-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 8px;
}

.tv3-ticket-room {
  font-size: 16px;
  font-weight: 700;
  color: var(--tv3-text-primary);
  display: flex;
  align-items: center;
  gap: 8px;
}
.tv3-ticket-room .flag { font-size: 14px; }

.tv3-ticket-time {
  font-size: 12px;
  font-weight: 600;
  padding: 3px 10px;
  border-radius: 20px;
  font-family: var(--tv3-font-mono);
}
.tv3-ticket-time.urgent { background: var(--tv3-danger-muted); color: var(--tv3-danger); }
.tv3-ticket-time.warning { background: var(--tv3-warning-muted); color: var(--tv3-warning); }
.tv3-ticket-time.ok { background: var(--tv3-accent-muted); color: var(--tv3-accent); }

.tv3-ticket-summary {
  font-size: 13px;
  font-weight: 500;
  color: var(--tv3-text-primary);
  margin-bottom: 8px;
  line-height: 1.4;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.tv3-ticket-dept {
  font-size: 10px;
  font-weight: 600;
  padding: 3px 8px;
  border-radius: 4px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  display: inline-block;
}

/* ============================================================
   CENTER: Task Panel
   ============================================================ */
.tv3-task {
  background: var(--tv3-bg-primary);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.tv3-task-empty {
  display: flex;
  align-items: center;
  justify-content: center;
  height: 100%;
  color: var(--tv3-text-muted);
  font-size: 14px;
  text-align: center;
}
.tv3-task-empty-icon {
  font-size: 48px;
  opacity: 0.15;
  margin-bottom: 16px;
}

/* Task Header */
.tv3-task-header {
  padding: 24px 32px;
  border-bottom: 1px solid var(--tv3-border);
  background: linear-gradient(180deg, var(--tv3-bg-tertiary) 0%, var(--tv3-bg-primary) 100%);
}

.tv3-task-header-top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 20px;
}

.tv3-room-info {
  display: flex;
  align-items: center;
  gap: 16px;
}

.tv3-room-number {
  font-size: 48px;
  font-weight: 700;
  font-family: var(--tv3-font-mono);
  background: linear-gradient(135deg, var(--tv3-accent) 0%, #059669 100%);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
  line-height: 1;
}

.tv3-room-meta { display: flex; flex-direction: column; gap: 6px; }
.tv3-room-floor { font-size: 14px; color: var(--tv3-text-secondary); }
.tv3-room-status { display: flex; align-items: center; gap: 8px; }

.tv3-status-badge {
  padding: 5px 12px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 6px;
}
.tv3-status-badge.in-progress { background: var(--tv3-warning-muted); color: var(--tv3-warning); }
.tv3-status-badge.open { background: var(--tv3-info-muted); color: var(--tv3-info); }
.tv3-status-badge.resolved { background: var(--tv3-accent-muted); color: var(--tv3-accent); }

.tv3-status-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: currentColor;
  animation: tv3-pulse 2s infinite;
}
@keyframes tv3-pulse { 0%, 100% { opacity: 1; } 50% { opacity: 0.4; } }

.tv3-time-elapsed {
  font-size: 13px;
  color: var(--tv3-text-muted);
  font-family: var(--tv3-font-mono);
}
.tv3-time-elapsed.urgent { color: var(--tv3-danger); }
.tv3-time-elapsed.warning { color: var(--tv3-warning); }

.tv3-header-actions { display: flex; gap: 10px; }

.tv3-action-btn {
  padding: 10px 18px;
  border-radius: 10px;
  font-size: 14px;
  font-weight: 600;
  border: none;
  cursor: pointer;
  transition: all 0.15s ease;
  display: flex;
  align-items: center;
  gap: 8px;
  font-family: inherit;
}
.tv3-action-btn.secondary {
  background: var(--tv3-bg-elevated);
  color: var(--tv3-text-secondary);
  border: 1px solid var(--tv3-border);
}
.tv3-action-btn.secondary:hover {
  background: var(--tv3-bg-tertiary);
  color: var(--tv3-text-primary);
}
.tv3-action-btn.primary {
  background: var(--tv3-accent);
  color: white;
}
.tv3-action-btn.primary:hover {
  background: var(--tv3-accent-hover);
  transform: translateY(-1px);
}

/* Assign dropdown */
.tv3-assign-dropdown {
  position: absolute;
  top: 100%;
  right: 0;
  margin-top: 6px;
  background: var(--tv3-bg-elevated);
  border: 1px solid var(--tv3-border);
  border-radius: 12px;
  padding: 6px;
  min-width: 220px;
  z-index: 100;
  box-shadow: 0 12px 40px rgba(0,0,0,0.5);
}
.tv3-assign-option {
  padding: 10px 14px;
  border-radius: 8px;
  font-size: 13px;
  font-weight: 500;
  color: var(--tv3-text-secondary);
  cursor: pointer;
  transition: all 0.1s ease;
  display: flex;
  align-items: center;
  gap: 10px;
  border: none;
  background: none;
  width: 100%;
  text-align: left;
  font-family: inherit;
}
.tv3-assign-option:hover {
  background: var(--tv3-bg-tertiary);
  color: var(--tv3-text-primary);
}
.tv3-assign-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}

/* Request Card */
.tv3-request-card {
  background: var(--tv3-bg-secondary);
  border-radius: 16px;
  padding: 20px;
  border: 1px solid var(--tv3-border);
}
.tv3-request-label {
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--tv3-text-muted);
  margin-bottom: 10px;
  display: flex;
  align-items: center;
  gap: 8px;
}
.tv3-request-summary {
  font-size: 20px;
  font-weight: 600;
  color: var(--tv3-text-primary);
  margin-bottom: 12px;
  line-height: 1.4;
}
/* Order Table (bon de commande) */
.tv3-order-table {
  margin-bottom: 12px;
}
.tv3-order-header {
  display: flex;
  padding: 8px 0;
  border-bottom: 2px solid var(--tv3-border);
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  color: var(--tv3-text-muted);
}
.tv3-order-row {
  display: flex;
  padding: 10px 0;
  border-bottom: 1px solid var(--tv3-border);
  font-size: 14px;
  color: var(--tv3-text-primary);
  align-items: flex-start;
}
.tv3-order-col-qty {
  width: 40px;
  flex-shrink: 0;
  text-align: center;
  font-weight: 600;
}
.tv3-order-col-item {
  flex: 1;
  min-width: 0;
  font-weight: 500;
}
.tv3-order-col-price {
  width: 80px;
  flex-shrink: 0;
  text-align: right;
  font-weight: 600;
  font-variant-numeric: tabular-nums;
}
.tv3-order-total {
  display: flex;
  justify-content: space-between;
  padding: 12px 0 4px;
  font-size: 16px;
  font-weight: 700;
  color: var(--tv3-accent);
  border-top: 2px solid var(--tv3-border);
  margin-top: 4px;
}
.tv3-order-alert {
  background: rgba(239, 68, 68, 0.12);
  border: 1px solid rgba(239, 68, 68, 0.3);
  color: #ef4444;
  padding: 8px 12px;
  border-radius: 8px;
  font-size: 13px;
  font-weight: 600;
  margin-bottom: 8px;
}
.tv3-order-note {
  color: var(--tv3-text-secondary);
  font-size: 13px;
  padding: 6px 0;
}

.tv3-request-items { display: flex; flex-wrap: wrap; gap: 8px; }
.tv3-request-item {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 16px;
  background: var(--tv3-bg-tertiary);
  border-radius: 10px;
  font-size: 14px;
  font-weight: 500;
  color: var(--tv3-text-primary);
}
.tv3-request-qty {
  background: var(--tv3-accent-muted);
  color: var(--tv3-accent);
  padding: 2px 8px;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 700;
  font-family: var(--tv3-font-mono);
}

/* Task Content */
.tv3-task-content {
  flex: 1;
  overflow-y: auto;
  padding: 24px 32px;
}

/* Quick Actions */
.tv3-quick-actions { margin-bottom: 24px; }
.tv3-quick-actions-label {
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--tv3-text-muted);
  margin-bottom: 12px;
}
.tv3-quick-actions-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 10px;
}

.tv3-quick-action {
  padding: 14px;
  background: var(--tv3-bg-secondary);
  border: 1px solid var(--tv3-border);
  border-radius: 12px;
  text-align: center;
  cursor: pointer;
  transition: all 0.15s ease;
  font-family: inherit;
}
.tv3-quick-action:hover {
  background: var(--tv3-bg-tertiary);
  border-color: var(--tv3-accent);
  transform: translateY(-2px);
}
.tv3-quick-action.active {
  background: var(--tv3-accent-muted);
  border-color: var(--tv3-accent);
}
.tv3-quick-action-icon { font-size: 22px; margin-bottom: 6px; }
.tv3-quick-action-text {
  font-size: 12px;
  font-weight: 600;
  color: var(--tv3-text-secondary);
}
.tv3-quick-action:hover .tv3-quick-action-text { color: var(--tv3-text-primary); }
.tv3-quick-action.active .tv3-quick-action-text { color: var(--tv3-accent); }

/* Mini Thread */
.tv3-thread {
  background: var(--tv3-bg-secondary);
  border-radius: 16px;
  border: 1px solid var(--tv3-border);
  overflow: hidden;
}
.tv3-thread-header {
  padding: 14px 20px;
  border-bottom: 1px solid var(--tv3-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  cursor: pointer;
  transition: background 0.15s ease;
}
.tv3-thread-header:hover { background: var(--tv3-bg-tertiary); }
.tv3-thread-title {
  font-size: 12px;
  font-weight: 600;
  color: var(--tv3-text-secondary);
  display: flex;
  align-items: center;
  gap: 8px;
}
.tv3-thread-expand {
  font-size: 11px;
  color: var(--tv3-accent);
  font-weight: 500;
}

.tv3-thread-messages {
  padding: 16px 20px;
  max-height: 350px;
  overflow-y: auto;
}
.tv3-thread-messages.collapsed .tv3-msg.older { display: none; }
.tv3-thread-messages.expanded .tv3-msg.older { display: block; }

.tv3-msg { margin-bottom: 16px; }
.tv3-msg:last-child { margin-bottom: 0; }

.tv3-msg-header {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 6px;
}
.tv3-msg-sender { font-size: 12px; font-weight: 600; color: var(--tv3-text-secondary); }
.tv3-msg-sender.guest { color: var(--tv3-info); }
.tv3-msg-sender.staff { color: var(--tv3-accent); }
.tv3-msg-time { font-size: 11px; color: var(--tv3-text-muted); }

.tv3-msg-content {
  font-size: 14px;
  line-height: 1.5;
  color: var(--tv3-text-primary);
  padding: 12px 16px;
  background: var(--tv3-bg-tertiary);
  border-radius: 12px;
  border-left: 3px solid var(--tv3-border);
}
.tv3-msg-content.guest { border-left-color: var(--tv3-info); }
.tv3-msg-content.staff { border-left-color: var(--tv3-accent); }

.tv3-msg-translation {
  margin-top: 8px;
  padding: 10px 14px;
  background: var(--tv3-bg-elevated);
  border-radius: 8px;
  font-size: 13px;
  color: var(--tv3-text-secondary);
}
.tv3-msg-translation .label {
  font-size: 10px;
  color: var(--tv3-text-muted);
  margin-bottom: 4px;
}

/* Input Area */
.tv3-input-area {
  padding: 20px 32px;
  border-top: 1px solid var(--tv3-border);
  background: var(--tv3-bg-secondary);
}

.tv3-suggested-label {
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--tv3-text-muted);
  margin-bottom: 10px;
  display: flex;
  align-items: center;
  gap: 6px;
}

.tv3-suggested-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 16px;
}
.tv3-suggested-chip {
  padding: 8px 14px;
  background: var(--tv3-bg-tertiary);
  border: 1px solid var(--tv3-border);
  border-radius: 20px;
  font-size: 13px;
  color: var(--tv3-text-secondary);
  cursor: pointer;
  transition: all 0.15s ease;
  font-family: inherit;
}
.tv3-suggested-chip:hover {
  background: var(--tv3-purple-muted);
  border-color: var(--tv3-purple);
  color: var(--tv3-text-primary);
}

.tv3-input-row {
  display: flex;
  gap: 12px;
  align-items: flex-end;
}
.tv3-input-wrapper { flex: 1; position: relative; }
.tv3-input-field {
  width: 100%;
  background: var(--tv3-bg-tertiary);
  border: 1px solid var(--tv3-border);
  border-radius: 14px;
  padding: 14px 18px;
  color: var(--tv3-text-primary);
  font-size: 14px;
  font-family: inherit;
  resize: none;
  min-height: 52px;
  max-height: 100px;
  transition: border-color 0.15s ease;
}
.tv3-input-field:focus {
  outline: none;
  border-color: var(--tv3-accent);
}
.tv3-input-field::placeholder { color: var(--tv3-text-muted); }

.tv3-input-hint {
  margin-top: 6px;
  font-size: 11px;
  color: var(--tv3-text-muted);
}

.tv3-send-btn {
  width: 52px;
  height: 52px;
  border-radius: 14px;
  background: var(--tv3-accent);
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.15s ease;
  flex-shrink: 0;
  color: white;
  font-size: 18px;
}
.tv3-send-btn:hover {
  background: var(--tv3-accent-hover);
  transform: scale(1.05);
}

/* ============================================================
   RIGHT: Guest Profile
   ============================================================ */
.tv3-guest {
  background: var(--tv3-bg-secondary);
  border-left: 1px solid var(--tv3-border);
  overflow-y: auto;
  padding: 24px 20px;
}

.tv3-guest-empty {
  display: flex;
  align-items: center;
  justify-content: center;
  height: 100%;
  color: var(--tv3-text-muted);
  font-size: 14px;
  text-align: center;
}

.tv3-profile-header {
  text-align: center;
  margin-bottom: 24px;
  padding-bottom: 24px;
  border-bottom: 1px solid var(--tv3-border);
}
.tv3-profile-avatar {
  width: 80px;
  height: 80px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--tv3-info) 0%, var(--tv3-purple) 100%);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 32px;
  margin: 0 auto 16px;
}
.tv3-profile-name {
  font-size: 18px;
  font-weight: 700;
  color: var(--tv3-text-primary);
  margin-bottom: 4px;
}
.tv3-profile-lang {
  font-size: 14px;
  color: var(--tv3-text-secondary);
}

.tv3-section { margin-bottom: 24px; }
.tv3-section-title {
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--tv3-text-muted);
  margin-bottom: 12px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.tv3-profile-card {
  background: var(--tv3-bg-tertiary);
  border-radius: 12px;
  padding: 14px 16px;
}
.tv3-profile-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 8px 0;
  border-bottom: 1px solid var(--tv3-border);
}
.tv3-profile-row:last-child { border-bottom: none; }
.tv3-profile-label { font-size: 12px; color: var(--tv3-text-muted); }
.tv3-profile-value { font-size: 13px; font-weight: 600; color: var(--tv3-text-primary); }

/* Alert cards */
.tv3-alert-card {
  border-radius: 12px;
  padding: 14px 16px;
  margin-bottom: 8px;
}
.tv3-alert-card.danger {
  background: var(--tv3-danger-muted);
  border: 1px solid var(--tv3-danger);
}
.tv3-alert-card.warning {
  background: var(--tv3-warning-muted);
  border: 1px solid var(--tv3-warning);
}
.tv3-alert-card.info {
  background: var(--tv3-info-muted);
  border: 1px solid var(--tv3-info);
}

.tv3-alert-title {
  font-size: 12px;
  font-weight: 700;
  margin-bottom: 6px;
  display: flex;
  align-items: center;
  gap: 6px;
}
.tv3-alert-card.danger .tv3-alert-title { color: var(--tv3-danger); }
.tv3-alert-card.warning .tv3-alert-title { color: var(--tv3-warning); }
.tv3-alert-card.info .tv3-alert-title { color: var(--tv3-info); }

.tv3-alert-content {
  font-size: 13px;
  color: var(--tv3-text-primary);
}

/* Preference tags */
.tv3-pref-tags { display: flex; flex-wrap: wrap; gap: 6px; }
.tv3-pref-tag {
  padding: 6px 12px;
  background: var(--tv3-bg-elevated);
  border-radius: 20px;
  font-size: 12px;
  color: var(--tv3-text-secondary);
}
.tv3-pref-tag.positive { background: var(--tv3-accent-muted); color: var(--tv3-accent); }
.tv3-pref-tag.negative { background: var(--tv3-danger-muted); color: var(--tv3-danger); }

/* History items */
.tv3-history-item {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 12px 0;
  border-bottom: 1px solid var(--tv3-border);
}
.tv3-history-item:last-child { border-bottom: none; }

.tv3-history-icon {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 14px;
  flex-shrink: 0;
}

.tv3-history-text { font-size: 13px; color: var(--tv3-text-primary); margin-bottom: 2px; }
.tv3-history-time { font-size: 11px; color: var(--tv3-text-muted); }

/* ── Scrollbar ── */
.tv3-list ::-webkit-scrollbar,
.tv3-task ::-webkit-scrollbar,
.tv3-guest::-webkit-scrollbar { width: 6px; }
.tv3-list ::-webkit-scrollbar-track,
.tv3-task ::-webkit-scrollbar-track,
.tv3-guest::-webkit-scrollbar-track { background: transparent; }
.tv3-list ::-webkit-scrollbar-thumb,
.tv3-task ::-webkit-scrollbar-thumb,
.tv3-guest::-webkit-scrollbar-thumb { background: var(--tv3-border); border-radius: 3px; }
.tv3-list ::-webkit-scrollbar-thumb:hover,
.tv3-task ::-webkit-scrollbar-thumb:hover,
.tv3-guest::-webkit-scrollbar-thumb:hover { background: var(--tv3-border-light); }

/* ── Mobile tab bar (hidden on desktop) ── */
.tv3-mobile-tabs {
  display: none;
  background: var(--tv3-bg-secondary);
  border-top: 1px solid var(--tv3-border);
  padding: 6px 8px;
}
.tv3-mobile-tabs-inner {
  display: flex;
  gap: 4px;
}
.tv3-mobile-tab {
  flex: 1;
  padding: 10px 0;
  border: none;
  background: transparent;
  color: var(--tv3-text-muted);
  font-size: 11px;
  font-weight: 600;
  font-family: inherit;
  cursor: pointer;
  border-radius: 10px;
  transition: all 0.15s ease;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 3px;
}
.tv3-mobile-tab-icon { font-size: 18px; }
.tv3-mobile-tab.active {
  background: var(--tv3-accent-muted);
  color: var(--tv3-accent);
}
.tv3-mobile-tab:not(.active):hover {
  background: var(--tv3-bg-tertiary);
  color: var(--tv3-text-secondary);
}

/* Guest overlay (hidden by default, visible on tablet) */
.tv3-guest-overlay { display: none; }

/* Guest toggle button (tablet) */
.tv3-guest-toggle {
  display: none;
  position: fixed;
  right: 16px;
  bottom: 20px;
  z-index: 50;
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: var(--tv3-accent);
  color: white;
  border: none;
  font-size: 20px;
  cursor: pointer;
  box-shadow: 0 4px 20px rgba(0,0,0,0.4);
  transition: all 0.15s ease;
}
.tv3-guest-toggle:hover {
  transform: scale(1.1);
  background: var(--tv3-accent-hover);
}

/* ============================================================
   RESPONSIVE — Tablet (768px – 1100px)
   ============================================================ */
@media (max-width: 1100px) and (min-width: 769px) {
  .tv3-app {
    grid-template-columns: 240px 1fr;
  }

  .tv3-guest {
    position: fixed;
    right: -320px;
    top: 0;
    bottom: 0;
    width: 300px;
    z-index: 90;
    transition: right 0.3s ease;
    box-shadow: -8px 0 30px rgba(0,0,0,0.5);
  }
  .tv3-guest.open {
    right: 0;
  }

  .tv3-guest-toggle { display: flex; align-items: center; justify-content: center; }

  /* Overlay when guest panel is open */
  .tv3-guest-overlay {
    display: none;
    position: fixed;
    top: 0; left: 0; right: 0; bottom: 0;
    background: rgba(0,0,0,0.5);
    z-index: 80;
  }
  .tv3-guest-overlay.visible { display: block; }

  .tv3-task-header { padding: 20px 20px; }
  .tv3-task-content { padding: 20px; }
  .tv3-input-area { padding: 16px 20px; }

  .tv3-room-number { font-size: 38px; }

  .tv3-stat-value { font-size: 18px; }

  .tv3-quick-actions-grid {
    grid-template-columns: repeat(2, 1fr);
  }
}

/* ============================================================
   RESPONSIVE — Mobile (<768px)
   ============================================================ */
@media (max-width: 768px) {
  /* Override page-content to fill remaining height */
  .tickets-v3 .page-content {
    display: flex;
    flex-direction: column;
    flex: 1;
    min-height: 0;
  }

  .tv3-app {
    display: flex;
    flex-direction: column;
    flex: 1;
    min-height: 0;
    overflow: hidden;
  }

  /* All three panels become full-width layers */
  .tv3-list,
  .tv3-task,
  .tv3-guest {
    display: none;
    flex: 1;
    overflow-y: auto;
    border: none;
    width: 100%;
    min-height: 0;
  }

  /* Active panel */
  .tv3-list.tv3-panel-active,
  .tv3-task.tv3-panel-active,
  .tv3-guest.tv3-panel-active {
    display: flex;
  }

  .tv3-guest.tv3-panel-active {
    display: block;
  }

  /* Show mobile tab bar */
  .tv3-mobile-tabs { display: block; flex-shrink: 0; }

  /* Hide tablet guest toggle */
  .tv3-guest-toggle { display: none !important; }

  /* Adjust list header */
  .tv3-list-header { padding: 14px 12px 12px; }
  .tv3-stats-row { gap: 6px; }
  .tv3-stat-box { padding: 8px; }
  .tv3-stat-value { font-size: 18px; }
  .tv3-stat-label { font-size: 9px; }

  /* Adjust task panel */
  .tv3-task-header { padding: 16px; }
  .tv3-task-header-top { flex-direction: column; gap: 16px; }
  .tv3-header-actions { align-self: stretch; }
  .tv3-header-actions .tv3-action-btn { flex: 1; justify-content: center; }
  .tv3-task-content { padding: 16px; }
  .tv3-input-area { padding: 12px 16px; }

  .tv3-room-number { font-size: 36px; }
  .tv3-room-info { gap: 12px; }

  .tv3-request-card { padding: 14px; }
  .tv3-request-summary { font-size: 17px; }

  .tv3-quick-actions-grid {
    grid-template-columns: repeat(2, 1fr);
    gap: 8px;
  }
  .tv3-quick-action { padding: 10px; }

  .tv3-thread { border-radius: 12px; }
  .tv3-thread-messages { padding: 12px 14px; }

  /* Input */
  .tv3-suggested-chips { gap: 6px; }
  .tv3-suggested-chip { padding: 6px 12px; font-size: 12px; }
  .tv3-input-field { padding: 12px 14px; min-height: 46px; border-radius: 12px; }
  .tv3-send-btn { width: 46px; height: 46px; border-radius: 12px; }

  /* Guest panel */
  .tv3-guest { padding: 16px 14px; }
  .tv3-profile-avatar { width: 64px; height: 64px; font-size: 26px; }
  .tv3-profile-name { font-size: 16px; }

  /* Ticket cards */
  .tv3-ticket-card { padding: 12px; }
  .tv3-ticket-room { font-size: 15px; }

  /* Assign dropdown */
  .tv3-assign-dropdown {
    position: fixed;
    top: auto;
    bottom: 60px;
    left: 16px;
    right: 16px;
    margin-top: 0;
    max-height: 50vh;
    overflow-y: auto;
  }
}

/* ============================================================
   Light Mode Overrides
   ============================================================ */
[data-theme="light"] .tickets-v3 {
  --tv3-bg-primary: #f0f2f5;
  --tv3-bg-secondary: #ffffff;
  --tv3-bg-tertiary: #f5f5f5;
  --tv3-bg-elevated: #e9edef;
  --tv3-bg-card: #ffffff;
  --tv3-bg-hover: #f0f0f0;
  --tv3-border: #d1d7db;
  --tv3-border-light: #bfc8cd;
  --tv3-text-primary: #111b21;
  --tv3-text-secondary: #3b4a54;
  --tv3-text-muted: #667781;
  --tv3-shadow: 0 1px 3px rgba(0,0,0,0.08);
  --tv3-shadow-lg: 0 8px 24px rgba(0,0,0,0.12);
}